Creuynni Wellbeing CIC (“we”, “us”, “our”) is committed to protecting your personal data. This Privacy Policy explains what personal information we collect, how we use it, and your rights in relation to it. We act in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Data Controller: Creuynni Wellbeing CIC
Contact: creuynniwellbeing@gmail.com

1. Information we collect

We may collect the following personal data:

  • Contact information: name, email address, phone number - when you contact us, submit an enquiry form, or sign up for events
  • Wellbeing information: information you share with us about your health or wellbeing when seeking practitioner support (treated as special category data under UK GDPR)
  • Communications: content of messages or enquiries you send to us
  • Technical data: IP address, browser type, pages visited - via cookies and analytics tools

2. How we use your information

We use your personal data to:

  • Respond to your enquiries and provide services you have requested
  • Manage practitioner-client relationships and appointments
  • Send you information about events or services you have expressed interest in
  • Improve our website and services
  • Comply with our legal obligations

We will not use your personal data for automated decision-making or profiling.

3. Legal basis for processing

  • Contract performance: to provide the services you have requested
  • Legitimate interests: to respond to enquiries and improve our services
  • Consent: for marketing communications (where separately obtained) and for cookies (see our Cookie Policy)
  • Legal obligation: where required by law

4. Special category data

If you share health or wellbeing information with us, this is classed as special category data under UK GDPR. We process this data only with your explicit consent and only for the purposes of providing the wellbeing support you have requested. We take additional care to protect this information.

5. How we share your data

We do not sell your personal data. We may share it with:

  • Creuynni practitioners involved in providing your requested service (only the information they need)
  • Service providers who help us operate our website and communications (under appropriate data processing agreements)
  • Authorities where we are legally required to do so

6. Data retention

We retain your personal data only for as long as necessary for the purposes for which it was collected. Contact and enquiry data is typically retained for up to 3 years. Health-related records may be retained in accordance with relevant professional and legal guidance.

7. Your rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you
  • Rectify inaccurate personal data
  • Erasure (“right to be forgotten”) in certain circumstances
  • Restriction of processing
  • Data portability
  • Object to processing based on legitimate interests
  • Withdraw consent at any time (where processing is based on consent)

To exercise any of these rights, please contact us at creuynniwellbeing@gmail.com. We will respond within one month.

You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk or by calling 0303 123 1113.

8. Cookies

Our website uses cookies. For full details of how we use cookies and your choices, please see our Cookie Policy.

9. Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. Where data is transmitted electronically, we use secure connections.

10. Third-party links

Our website may contain links to third-party websites. This Privacy Policy does not apply to those sites. We encourage you to read the privacy policies of any third-party site you visit.

11. Changes to this policy

We may update this Privacy Policy from time to time. The most recent version will always be available on this page, with the date of last update shown at the top.

12. Contact us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at: creuynniwellbeing@gmail.com